nurtstar Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter "Terms", "Agreement") constitute a legally binding contract between you (hereinafter "Player", "User", "you") and nurtstar (hereinafter "nurtstar", "the Platform", "we", "us", "our"), the operator of the online gambling and sports betting platform accessible at nurtstar.org.

By registering an account, accessing any part of the Platform, depositing funds, or participating in any game, promotion, or service offered by nurtstar, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as any additional policies incorporated herein by reference, including but not limited to the Privacy Policy, the Responsible Gaming Policy, and any game-specific rules.

nurtstar operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. The Platform is intended solely for use by persons located within the Philippines who meet all eligibility requirements set out herein.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the registered user account created by an eligible Player on the nurtstar Platform.
• "Balance" means the total amount of funds held in a Player's Account, including both real-money funds and any bonus funds subject to applicable wagering requirements.
• "Bonus Funds" means promotional credits awarded by nurtstar subject to wagering requirements and terms distinct from real-money funds.
• "Game" means any casino game, slot, live dealer game, sports bet, bingo round, or other wagering activity available on the nurtstar Platform.
• "KYC" means Know Your Customer — the identity and age verification procedures required of all Players before withdrawals and at nurtstar's discretion at any time.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the national gaming regulatory authority of the Republic of the Philippines.
• "Platform" means the nurtstar website, mobile interface, and all associated services accessible at nurtstar.org.
• "Real-Money Funds" means deposited funds in a Player's Account that are not subject to bonus wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it or resulting winnings may be withdrawn.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least twenty-one (21) years of age to register an account or participate in any wagering activity on the nurtstar Platform. This minimum age requirement is mandated by PAGCOR and is strictly enforced by nurtstar. Any person found to be under 21 years of age will have their account immediately closed, their remaining balance returned (net of any bonuses), and their activity reported to PAGCOR as required by law.

3.2 Geographic Restriction

The nurtstar Platform is operated exclusively for players located in the Republic of the Philippines. Registration and use of the Platform from outside the Philippines, or by persons not permitted to gamble online under applicable law, is strictly prohibited. nurtstar reserves the right to verify the location of any Player at any time and to suspend or close accounts that appear to be accessing the Platform from prohibited jurisdictions.

3.3 One Account Per Player

Each eligible person may hold only one (1) active nurtstar account. The creation of duplicate or multiple accounts — whether under the same identity, shared device, shared IP address, shared payment method, or by any other means — is strictly prohibited and constitutes grounds for immediate account suspension, forfeiture of all balances, and reporting to PAGCOR.

3.4 Registration Accuracy

When registering an account, you are required to provide accurate, complete, and current personal information including your legal full name, date of birth, residential address, mobile number, and a valid email address. Providing false or misleading information constitutes a material breach of these Terms. nurtstar reserves the right to request supporting documentation to verify any information provided at registration or at any subsequent time.

3.5 KYC Verification

Prior to processing any withdrawal request, and at nurtstar's discretion at any other time, Players will be required to complete KYC verification. This may include submission of a government-issued photo ID (such as a PhilSys National ID, passport, or driver's licence), proof of address, and documentation supporting the source of deposited funds. Failure to complete KYC verification within the period specified by nurtstar may result in account suspension and withholding of withdrawal processing.

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. nurtstar will not be held liable for any losses or damages arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify nurtstar immediately at [email protected] if you suspect any unauthorised use of your account.

4.2 Account Inactivity

An account is considered inactive if no login, deposit, withdrawal, or wagering activity has been recorded for a continuous period of twelve (12) months. nurtstar reserves the right to apply a monthly administrative fee to inactive accounts following written notice to the account holder's registered email address. The fee will not reduce the balance below zero. Players may reactivate their accounts by logging in and completing a wagering transaction.

4.3 Account Closure by Player

Players may request closure of their account at any time by contacting nurtstar Support. Upon closure, any verified real-money balance in the account will be returned to the Player via their last verified withdrawal method, subject to the completion of KYC verification. Bonus balances that have not met applicable wagering requirements will be forfeited upon account closure.

5. Deposits & Withdrawals

5.1 Deposit Methods

nurtstar accepts deposits via the following Philippine payment methods: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, Visa, Mastercard, and QR Ph. The minimum deposit amount is ₱100. nurtstar does not charge fees on standard deposits, though your payment provider may apply its own fees for which nurtstar bears no responsibility.

5.2 Withdrawal Conditions

The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ₱500.
• The Player must have completed KYC verification prior to withdrawal processing.
• Withdrawals may only be made to a payment method registered in the same name as the nurtstar account holder.
• Any applicable bonus wagering requirements must be satisfied before real-money winnings derived from bonus play may be withdrawn.
• nurtstar targets withdrawal processing within twenty-four (24) hours of approval, though actual transfer times depend on the Player's payment provider.

5.3 Anti-Money Laundering

nurtstar is obligated to comply with anti-money laundering (AML) laws under the Republic of the Philippines, including the Anti-Money Laundering Act (AMLA) as amended. nurtstar reserves the right to delay or withhold any withdrawal, suspend any account, or report any transaction to the Anti-Money Laundering Council (AMLC) where legally required or where nurtstar has reasonable grounds to suspect irregular or suspicious financial activity.

5.4 Deposit Refunds

Deposits confirmed as credited to a Player's account are generally non-refundable once gameplay has commenced. Refund requests for unplayed deposits may be considered on a case-by-case basis and are subject to verification. nurtstar is not responsible for deposits that fail to arrive due to errors on the part of the Player's payment provider.

6. Bonuses & Promotions

6.1 General Bonus Terms

nurtstar may from time to time offer bonuses, free spins, cashback promotions, loyalty rewards, and other promotional incentives. All bonuses are subject to these General Terms as well as any specific promotion terms published alongside each offer. In the event of a conflict between these Terms and specific promotion terms, the specific promotion terms shall prevail.

6.2 Wagering Requirements

Unless stated otherwise in the specific promotion terms, all bonuses awarded to a Player's account are subject to a wagering requirement that must be completed before any winnings derived from or associated with the bonus may be withdrawn. Wagering requirements, turnover multipliers, eligible games, and time limits for each promotion are stated in the applicable promotion-specific terms.

6.3 Bonus Abuse

nurtstar prohibits any strategy or behaviour reasonably determined to constitute bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, using low-risk wagering patterns designed to exploit bonus terms without genuine gameplay intent, coordinating with other Players to exploit promotions, and providing false information to obtain promotional benefits. nurtstar reserves the right to forfeit bonuses and associated winnings, and to close accounts, where bonus abuse is identified.

7. Gameplay Rules

7.1 Certified Random Number Generators

All games on the nurtstar Platform that rely on random outcomes use independently certified Random Number Generator (RNG) systems. Game results are statistically random and are not influenced by the Platform, any prior game outcomes, the Player's account status, or any third party. nurtstar publishes verified Return to Player (RTP) figures for all slot and RNG-based games in the respective game information panels.

7.2 Technical Malfunctions

In the event of a technical malfunction, communication failure, or system error that affects the outcome or recording of a game, nurtstar reserves the right to void the affected transaction and return any bet placed to the Player's account. Game outcomes recorded and confirmed by the nurtstar server prior to the malfunction are binding. nurtstar will not be liable for losses caused by malfunctions attributable to the Player's own device, browser, or internet connection.

7.3 Disputed Results

If a Player believes a game outcome is incorrect, the Player must contact nurtstar Support within forty-eight (48) hours of the disputed game, providing the game name, date and time, and a description of the issue. nurtstar will investigate using server-side game logs, which constitute the authoritative record of all game outcomes. The server record prevails over any recording, screenshot, or recollection by the Player.

8. Prohibited Conduct

The following conduct is strictly prohibited on the nurtstar Platform. Violation of any item may result in immediate account suspension, forfeiture of balances, and/or referral to PAGCOR or relevant Philippine law enforcement authorities:

• Registering or operating more than one account on the Platform;
• Providing false, misleading, or unverifiable personal information during registration or KYC;
• Using the Platform while under the age of 21 years;
• Accessing the Platform from a prohibited jurisdiction;
• Using automated scripts, bots, or artificial intelligence tools to interact with games or the Platform;
• Colluding with other Players in any game that involves multiple participants;
• Exploiting software bugs, errors, or vulnerabilities — any such discovery must be reported to nurtstar Support immediately;
• Engaging in any form of money laundering, structuring of transactions, or use of the Platform for illegal financial activity;
• Attempting to reverse-engineer, copy, scrape, or interfere with the Platform's software, systems, or data;
• Engaging in abusive, threatening, or discriminatory communication with nurtstar staff or other Players via any Platform channel;
• Attempting to charge back or reverse a deposit transaction after the deposited funds have been used for gameplay.

9. Responsible Gaming

nurtstar is committed to promoting responsible gambling and player wellbeing. The Platform provides a range of tools to help Players manage their gambling activity, all of which are accessible by contacting nurtstar Support or through Account settings:

• Deposit Limits: Daily, weekly, or monthly caps on the amount a Player may deposit.
• Loss Limits: Caps on the amount a Player may lose within a defined period.
• Session Time Limits: Automatic logout after a defined period of continuous play.
• Cooling-Off Period: A temporary suspension of gambling access for a defined period at the Player's request.
• Self-Exclusion: A longer-term voluntary suspension of access to the Platform. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period.

Once a self-exclusion or cooling-off period is active, nurtstar will make reasonable efforts to ensure the excluded Player does not receive marketing communications from nurtstar for the duration of the exclusion. Requests to reduce limits or revoke exclusions before the agreed period has elapsed will not be honoured. For further information, please visit the Responsible Gaming page.

nurtstar acknowledges its obligations under PAGCOR's responsible gaming regulations and cooperates with PAGCOR's mechanisms for the protection of problem gamblers.

10. Intellectual Property

All content on the nurtstar Platform, including but not limited to software, game engines, graphical assets, trademarks, logos, text, database designs, and layout (collectively "Platform Content"), is the property of nurtstar or its licensors and is protected by applicable intellectual property laws of the Republic of the Philippines and international treaties.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gameplay purposes. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, scrape, or commercially exploit any Platform Content. Any unauthorised use of Platform Content terminates this licence and may expose the infringing party to legal liability.

11. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, nurtstar's total aggregate liability to any Player arising from or in connection with these Terms or the use of the Platform shall not exceed the total amount of real-money funds deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the liability.

nurtstar shall not be liable for any of the following, regardless of whether such losses were foreseeable:

• Loss of profits, loss of revenue, or loss of anticipated savings;
• Loss of data or corruption of data;
• Any indirect, incidental, special, consequential, or punitive damages;
• Any loss arising from the Player's reliance on information or representations made by third parties;
• Service interruptions caused by scheduled maintenance, unscheduled downtime, third-party provider failures, or force majeure events including natural disasters, acts of government, civil unrest, or infrastructure failures;
• Losses arising from the Player's failure to maintain the security of their account credentials.

Nothing in these Terms shall exclude or limit nurtstar's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12. Privacy & Data

The collection, processing, storage, and use of your personal data by nurtstar is governed by the nurtstar Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data practices described in the Privacy Policy.

nurtstar processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations. Players may exercise their data subject rights — including the right to access, correct, or request deletion of personal data — by contacting the nurtstar Data Protection Officer via the details on the Privacy Policy page.

13. Termination

13.1 Termination by nurtstar

nurtstar reserves the right to suspend, restrict, or permanently close any Player account, and to void any pending transactions or unplayed bonuses, where nurtstar reasonably determines that:

• The Player has breached any provision of these Terms;
• The Player has provided false, incomplete, or misleading information;
• The Player is engaged in or suspected of money laundering, fraud, or other illegal activity;
• The Player is under 21 years of age;
• Account closure is required by PAGCOR or any competent Philippine regulatory authority;
• Continued operation of the account presents a reputational, legal, or regulatory risk to nurtstar.

In all cases of account termination for breach, nurtstar reserves the right to withhold any balance pending investigation. Verified real-money balances not attributable to breach will be returned to the Player following the completion of any investigation and applicable KYC requirements.

13.2 Effect of Termination

Upon termination of a Player's account for any reason, the Player's licence to access the Platform is immediately revoked. Provisions of these Terms that by their nature survive termination — including those relating to intellectual property, limitation of liability, dispute resolution, and governing law — shall continue to apply.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of any dispute arising from or in connection with these Terms or the Player's use of the nurtstar Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation by contacting nurtstar Support. If the dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to PAGCOR's formal dispute resolution process, or to the courts of competent jurisdiction in the Philippines.

15. Amendments to These Terms

nurtstar reserves the right to amend, update, or replace these Terms at any time. Where changes are material, nurtstar will provide advance notice to Players via email to the registered account address or by a prominent notice on the Platform. The effective date of the revised Terms will be updated at the top of this page.

Continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the amended Terms. If you do not agree to any amended Terms, you must cease using the Platform and contact nurtstar Support to arrange account closure.

16. Contact Information

If you have any questions, concerns, or complaints relating to these Terms or the operation of the nurtstar Platform, please contact us: